frequently asked questions
How long will it take to process my order?
Once your order is placed, it takes about 2-4 business days to process, print, and package your order. However, express shipping is available upon request. Please contact us at firstname.lastname@example.org
How long will it take for my order to arrive?
All orders ship via USPS first class with tracking; domestic purchases generally take 3-5 business days to arrive after the order is shipped. International orders can take anywhere from 7-14 business days to arrive, depending on location. Express shipping is available, just shoot us an email at email@example.com and we'll see what we can do.
Do you ship internationally?
Yes, indeed! International orders ship via USPS with tracking, and can take anywhere from 7-14 business days to arrive, depending on location.
Can I return my order?
Yes, we do returns for exchanges and refunds. Please see our RETURNS AND EXCHANGES page for specific details.
If there is a problem with your order or if you have any questions, please contact us at firstname.lastname@example.org and we will get back with you as quick as we can.
All domestic orders must be returned unopened and unused within 7 days of receipt to receive a refund (please note that shipping costs are non-refundable).
All international sales are final and are not eligible for returns or exchanges.
How do you ship your items?
All prints 8x10 and smaller ship in a sturdy, bend-resistant, chipboard mailer. Prints 11x14 or larger ship rolled in a mailing tube. So, for example, if you place an order for two 5x7 prints and an 11x14 print, you will receive two packages: the smaller prints in a flat mailer, and the larger print in a tube. Also, all orders come with tracking.
Are you taking custom orders?
While we would absolutely love to, we are not accepting any custom orders at this time. If they ever come up with a way to make more than 24 hours a day, or make sleeping an obsolete ritual, we probably will. But for right now, no. Rats.
When will you answer my email?
We will get back to you as soon as possible, usually within 24 hours.
Can I buy you a ranch by the sea?